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Providence Health & Services Coordinator - Training and Quality Assurance (Business Automation) in Liberty Lake, Washington


Providence St. Joseph Health is calling a Coordinator- Training and Quality Assurance (Business Automation) to our location in Liberty Lake, Washington.

We are seeking a Training and Quality Assurance Coordinator to look for improvements and efficiency opportunities within operations in one or more of the areas of payment posting, credit processing and payment research.

In this position you will:

  • Research training topics, develop lesson plans, and write all training curriculum aimed at achieving goals and objectives.

  • Update materials as procedures and policies change so that information presented is accurate in one or more of the areas of Payments and Credits.

  • Conduct training sessions utilizing workbooks or other written material. Use a supportive teaching style that is effective for the different learning styles of all staff in one or more of the areas of Payments and Credits.

  • Develop course assessments and evaluations to continually improve sessions to ensure that trainees are adequately prepared to perform basic job duties and build on team cohesiveness and interpersonal relationships, in one or more of the areas of Payments and Credits.

  • Provide constructive feedback on trainees; work on continuous employee development and growth opportunities with Managers.

  • Develop reference material such as procedures, policy documentation, and other supportive material.


Required qualifications for this position include:

  • High School Diploma or GED equivalent.

  • Three (3) plus years’ experience in health care account management.

  • Preferred qualifications for this position include:

  • Some college level course work.

  • Hospital or Medical office setting with payment posting, credit processing and payment research experience.

About the department you will serve.

One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health & Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC’s objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Clinical)

Location: Washington-Liberty Lake

Req ID: 236765