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Providence Scheduler in Spokane Valley, Washington


Providence is calling a Scheduler (Home Health, Days, 0.6 FTE) to Providence VNA Home Health in Spokane, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • Responsible for coordination and case assignment based on clinical skill set and competency for a multidisciplinary team of clinical staff including RN, LPN, PT, PTA, OT, SLP, MSW, HHA and registry/contracted staff and after hours staff.

  • Responsible for overseeing and ensuring that clinical staff are maximizing productivity by ensuring proactive, quick and timely case assignment and case adjustments and attending visits promptly from daily itineraries. Works closely with Clinical Manager and Patient Care Coordinator to assure case assignment and scheduling is appropriate and fully utilizing the orders and plan of care.

  • Assist with timeliness of care plans for delivery of home health services with goal of optimal patient outcomes and appropriate reimbursement.

  • Provide Referral Services and clinical staff clerical support. Accepts referrals from Intake, directs and assigns appropriate clinicians, prepares appropriate documentation for all new referrals.

  • Provide data entry administrative support to Home Health clinical staff.

  • Establish and promote positive working relationships both within the team, agency and organization.

  • Assist with documentation review to ensure appropriate provision of care, utilization of resources.

  • Responsible for assignment of skilled and non-skilled care, monitoring clinical care assignment to maximize patient outcomes, reimbursement and clinician productivity.

  • Assist with accurate and timely implementation of corrections to clinical records that will be used for the utilization review process especially the evaluation of LUPAS, achieving Therapy Thresholds and the careful evaluation of proper case management and visit utilization reporting.

  • Proactively monitor two to three software programs simultaneously throughout the day.

  • Triage and troubleshoot incoming calls directed to clinical staff from Physicians and assists with coordination of information as appropriate.

  • Track and maintain care data as requested.


Required qualifications for this position include:

  • H.S. Diploma or GED or equivalent educ/experience.

Preferred qualifications for this position include:

  • Two (2) years experience in office environment, preferably in health care setting.

  • One (1) year case assignment expereince preferred.

  • One (1) year experience in coordination or scheduling out-of-office staff preferred.

About the ministry you will serve.

Providence VNA Home Health is a not-for-profit, home health ministry serving patients in their places of residence in the greater Spokane community of Washington state. We provide health care for patients of all ages who have a temporary condition such as post-surgical care, or are recovering from or living with a chronic condition. Our skilled and compassionate team includes nurses, medical social workers, home health aides, registered dietitians, occupational/physical/speech therapists, and pharmacists.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Part-time

Shift: Day

Job Category: Coordinator

Location: Washington-Spokane Valley

Req ID: 290834