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Providence Health & Services Admissions Intake Nurse ( RN ) in Spokane, Washington


Providence is calling a Admissions Intake Nurse ( RN) (Patient Registration, Day Shift, Mon-Friday: 8:00am - 4:30pm, Rotating Call Weekends) to Providence St. Joseph Care Center in Spokane, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all – especially those who are poor and vulnerable.

In this position you will:

  • Respond to incoming calls from patients, families, physicians, and referral sources: Provides general information about skilled nursing and rehab services in response to inquiries. Collects sufficient and appropriate referral information to determine a prospective patient's service needs.

  • Maintain close communication with IDT including: DNS, ADON, Staffing Coordinator, TCU/LTC Nurse Managers regarding daily staff and bed availability for confirmed and prospective admits.

  • Maintain close communications with Hospital Liaisons, social work discharge planners, and hospital-based Nurse Clinicians in relationship to issues around patient referrals, discharge plans, and needs.

  • Assessment parameters to include identifying medical necessity criteria, discussing findings with DNS and Medical Director when indicated by review.

  • Initiate an individualized nursing care plan based on assessment data, and shares important information about patients with IDT members.

  • Contribute to PSJCC function, though effective time management, utilization of problem solving skills to address issues: Appropriately utilizes Manager of Nursing or other Administrator for guidance/problem solving. Maintains professional appearance. Attends mandatory in-services. Participates in identifying topics for in-services. Completes all competencies required and maintains competencies to provide care to patients if needed. Participates in new staff orientation and training as appropriate. Participates in quality improvement activities and improvement of care activities by gathering data for QAPI, identifying issues and implementing recommended changes as appropriate.

  • Alert appropriate department supervisors and building staff of projected changes (i.e., admissions, bed changes, and discharges) by chairing daily admission meeting to discuss forthcoming changes. Utilizes bed management principles.

  • Maintain a close working relationship with the Director of Nursing and the Director of Operations to ensure appropriate and efficient decisions about prospective admissions. Recommends admission decisions to facility management. Once admissions determinations are made communicates with nursing and housekeeping about appropriate room and bed selection.

  • Communicate clearly, sensitively and in a supportive professional manner with patients/family/caregivers, co-workers and the public: Seeks ideas, opinions and feelings of patients/family/caregivers and co-workers. Expresses self in a calm, clear, confident manner in verbal, non-verbal, and written communication. Demonstrates awareness of own views/values/beliefs and works to minimize any limiting/negative impact on patient care and professional relationships.

  • Maintain working knowledge of Federal and State regulations and reimbursement (Managed Care, Medicare, and Medicaid). Maintains a strong working knowledge of managed care referral process.

  • Monitor and evaluate customer satisfaction. Audiences might include new admissions, post-discharges, current residents and families, community sources and inquiries that were unable to admit. Shares results with management team and others as appropriate to develop action plan(s) as needed.


Required qualifications for this position include:

  • Education sufficient for licensure

  • Current licensure as a Registered Nurse in the state of Washington

  • 2 years experience in LTC, TCU or equivalent

  • Thorough knowledge of and proficiency in nursing principles, process, and procedures

  • Effective problem solving, communication, and organizational skills

  • General home care knowledge and skill

  • Customer service skills

Preferred qualifications for this position include:

  • Bachelor's Degree in Nursing

  • 2 years in business development/sales/marketing position

  • Knowledge of the practice of IV therapy

About Providence St. Joseph Care Center:

Providence St. Joseph Care Center in Spokane, Washington is located on the campus of Providence Sacred Heart Medical Center & Children's Hospital. Our Transitional Care Unit is designed for patients coming out of the hospital who need skilled nursing care, end of life care, or rehabilitation for those recovering from surgery or who have a functional loss from illness, disease, or an accident. Our Long Term Care unit provides skilled nursing in a residential setting, addressing the needs of our residents through creating a sense of community and home and providing a model of care that is resident-centered.

Thank you for considering a career with Providence St. Joseph Care Center! Providence provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Providence complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Nursing - Other

Location: Washington-Spokane

Req ID: 315714