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Providence Health & Services Behavioral Health Clinical Navigator in Spokane, Washington


Providence is calling an Behavioral Health Clinical Navigator (Psych Administration, Day Shift, 1.0 FTE) to Providence Sacred Heart Medical Center in Spokane, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

In this position you will:

  • All Principal Duties and Essential Functions are performed under the established scope to maintain licensure:

  • Maintains and promotes positive, open and honest interpersonal relationships with internal and external customers.

  • Provides high quality service to all customers; focuses on understanding customers’ needs and follows through. Demonstrates respect for the capabilities, different cultures and or personalities of co-workers and hospital publics within the mission/values of Providence.

  • Promotes and demonstrates effective, open and honest written and verbal communication skills.

  • Demonstrates self-management behaviors which reflect a positive image of Providence, following established policies and procedures and promote an efficient, cost effective work environment.

  • Obtains consult requests and prioritizes them for the psychiatrist(s) on-going basis.

  • Manages the phone inquiries from non-physician clinical staff and coordinates relevant information with the psychiatrist.

  • Rapidly establish therapeutic alliance. Recognize barrier(s) to establishing therapeutic alliance, adopt modifications in evaluation to effectively overcome the barrier(s).

  • Conduct behavioral health screening and psychosocial assessments, including, but not limited to SUD screening, suicide risk assessment, safety planning, homicidal ideation.

  • Develop suicide and homicide risk reduction/mitigation plans that reduce or eliminate this risk for patients and the community.

  • Provide brief intervention using motivational interviewing and other evidence based approaches, education, referral for services, and interventions for substance use disorder to internal and external partners.

  • Reduce barriers to individuals obtaining SUD treatment, including but not limited to, arranging transportation, providing continued case management, and co-pay assistance for prescriptions.

  • Interviews primary nursing and charge staff to identify nursing concerns and plan of care problems.

  • Coordinate, arrange, and schedule appointments, coordinate care on an outpatient case management basis, and conduct follow up phone calls.

  • Provides targeted consultation to individual staff, leads team conferences as required for complex patients and provides documentation in the patient’s medical record for those with SUD.

  • Maintains complete and accurate documentation of all coordination activity to facilitate participation by any other team members.

  • Collaboratively coordinates care with the assigned SW, conducts patient and family education on community resources recommended for the patient's next level of care.

  • Coordinates the consultation and provides the point of contact between the referring physician, the patient and family, the nursing staff and the community.

  • Works cooperatively and collaboratively with an intra disciplinary team for problem solving patient specific situations.

  • Organizes and/or participates for care conferences for determining the behavioral treatment plan and the disposition of complex and challenging patients.

  • Organizes and participates in education regarding care of the medical patient with behavioral challenges and mental illness/substance use disorder.

  • Coordinate data entry and monthly reports.

  • Maintains knowledge of diagnostic and procedural coding elements required for the billing management of the consultation services.

  • Provides an on-going leadership role in program development by revising and adapting the consultation service to respond to the changing demands from the customer base and patient need.

  • Identify and screen concurrently for quality indicators and participate in outcome measurement.

  • Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise

  • Actively engage in a structured clinical supervision plan to continually increase competency.

  • Meets all of the Centers for Medicare and Medicaid and state regulatory requirements

  • Follows all organizational policies

  • Works to promote and support all elements of a high reliability organizations


Required qualifications for this position include:

  • Master's Degree in Social Work (MSW) in an education program accredited by the Council on Social Work Education and approved by the secretary based on nationally recognized standards OR

  • Master's Degree in Mental Health Counseling or Behavioral Sciences from an approved school

  • Active Licensed Mental Health Counselor Associate, Licensed Marriage and Family Therapist Associate or Licensed Independent Clinical Social Work Associate issued by the Washington State Department of Health required within 90 days of hire

Preferred qualifications for this position include:

  • 2 years Inpatient or outpatient behavioral health experiences in substance use disorder or mental health

  • 2 years experience in case management and discharge planning

About the hospital you will serve.

Providence Sacred Heart Medical Center & Children’s Hospital has a commanding presence in Spokane, Washington and is a beacon of hope and healing for patients throughout the region. We have over 600 beds and are chosen by people from across the state for the da Vinci surgical robotic for heart surgery and parents from all over the Inland Northwest who have children with life-threatening conditions know they’ll find the care and comfort they need at Sacred Heart Children’s Hospital.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Counseling

Location: Washington-Spokane

Req ID: 318826