Providence Health & Services Clinical Manager - Retail in Spokane, Washington


Providence is calling a Clinic Manager - Retail (Express Care Clinics, Full Time) to Providence Medical Group in Spokane, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all – especially those who are poor and vulnerable.

In this position you will:

  • Be accountable for clinic performance and revenues for a region of clinics and will analyze and report out on clinic metrics from a variety of data sources

  • Develop and monitor multiple clinic operating budgets to ensure that the clinic operates within budget

  • Oversee the daily operations of the support staff in clinics, including access, scheduling, patient flow, telephones, information systems, medical records and patient care, in conjunction with Clinic Supervisor(s) in regions of 5 clinics

  • Oversee supply inventory, inventory process, and established par levels while operating within budget

  • Identify and address patient concerns and complaints in an appropriate, timely manner and in accordance with Express Care guidelines. Review and respond to patient satisfaction data

  • Lead recruitment, onboarding, retention, training, compensation, and performance management of all clinic support staff and clinic providers, in close partnership with Lead Provider(s)


Required qualifications for this position include:

  • Bachelor's Degree in Business Administration or Health Care related field

  • 2 years current or recent clinic management experience or equivalent leadership experience

Preferred qualifications for this position include:

  • 1 year multi-site management experience

About the clinic you will serve.

Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve eastern Washington in clinic locations. Our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Clinical Lead Supervisor/Manager

Location: Washington-Spokane

Req ID: 208337