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Providence Health & Services Hospital Operator Supervisor *1.0 FTE, Day Shift* in Spokane, Washington


Providence is calling a Hospital Operator Supervisor (Communications, Days, 1.0 FTE, 40 hours per week) to Providence Sacred Heart Medical Center in Spokane, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

Apply Today! Applications that meet qualifications will receive a text with some additional questions from our Modern System.

In this position you will:

  • Customer Service: Maintain and promote positive, open and honest interpersonal relationships with customers (physicians, employees, visitors, patients, and other SHMC publics). Provides high quality service to all customers; focuses on understanding customers’ needs and follows through. Demonstrates respect for the capabilities, different cultures and or personalities of co-workers and Medical Center publics within the mission/values of SHMC.

  • Communication: Promote and demonstrate effective, open and honest written and verbal communication skills.

  • Self Management: Demonstrate self-management behaviors, which reflect a positive image of SHMC, following established policies and procedures and promote an efficient, cost effective work environment.

  • Ownership /Stewardship and Accountability: Demonstrate good stewardship of resources by treating property of customers, Sacred Heart Medical Center and co-workers with care and respect.

  • Teamwork: Work cooperatively and collaboratively with all levels of staff and other disciplines for problem solving without blaming.

  • Flexibility: Demonstrate flexibility by readily adapting to different situations to complete work.

  • Establishing Focus – Promotes and demonstrates organizational values, vision, and our ministry of healing.

  • Seek staff input and feedback about plans and objectives through discussion and group meetings.

  • Make decisions consistent with mission, values, and vision.

  • Promote diversity in the work environment.

  • Select qualified staff congruent with Medical Center expectations and values.

  • Teamwork – Promotes and generates cooperation and teamwork while working to achieve outcomes based on common goals.

  • Encourage participation of team members.

  • Recognize the value of individuals and teams and the contributions they make.

  • Empowering Others – Recognizes and develops the unique talents of each individual to maximize their communication.

  • Assist staff in adjusting to continuous change.

  • Assign staff to projects/tasks that support professional growth.

  • Delegate’s authority commensurate with responsibility for special projects/tasks.

  • Mentor professional growth through goal setting/performance review.

  • Identify educational needs with staff and initiates development of an educational plan.

  • Managing Performance – Defines and communicates performance expectations to create a high performance environment.

  • Assess performance against established standards according to policy.

  • Establish parameters and accountability for assigned work, decision-making and participation.

  • Reinforce performance that exceeds expectations.

  • Initiate corrective action when deficiencies identified.

  • Coach staff based on observation/feedback.

  • Staff Communication – Communicates effectively through verbal, nonverbal and written communication and recognizes communication as a priority.

  • Provide information to others in a timely manner.

  • Communicate rationale for decisions and actions.

  • Usescomputer technology to facilitate communication.

  • Promote trusting environment by:

  • Maintaining confidentiality

  • Providing current and accurate information

  • Timely resolution of problems

  • Maintain visibility to encourage interaction.

  • Promote two-way communication with staff.

  • Analytical Thinking – Gathers data from relevant sources to provide the basis for sound decision-making.

  • Use fiscal reports to monitor budget.

  • Use operational reports to monitor performance.

  • Analyze data to make decisions.

  • Flexibility – Promotes an environment conducive to change.

  • Actively identifies systems or processes to support change within organization/department.

  • Modify approach and adapts plans to respond to changing demands and condition.

  • Allow for flexibility in own schedule to meet Medical Center needs.

  • Fiscal Responsibility – Business is managed to achieve financial viability and to demonstrate responsible stewardship of resources.

  • Monitor productivity to improve or maintain efficiency.

  • Manage expenses according to departmental budget.

  • Seek and uses appropriate resources both inside and outside the organization; pursues sharing whenever possible.

  • Organize work to maximize resources.

  • Strategic Successes – Focused efforts enable successful completion of planned objectives.

  • Implement a plan to achieve objectives.

  • Complete objectives in a timely manner.

  • Document measurable results.

  • Utilize appropriate resources in completion of goals.

  • Technical Expertise – Understands and maintains technical or professional aspects needed for areas of responsibility.

  • PBX:

  • Effectively uses all Medical Center phone systems.

  • Troubleshoot telephone problems and refers to appropriate technicians.

  • Ensure that adequately functioning pagers are available.

  • Maintain hospital pager control to include ordering, receiving, inventory, maintenance and billing.

  • Work with other departments to establish effective communications and emergency systems.

  • Stay current in communications technology.

  • Maintain accurate information databases needed by communications staff.

  • Order and maintain inventory of long range pagers.

  • Set staff schedules according to appropriate UFCW guidelines.

  • Review all bills received for accuracy and code to appropriate cost center.

  • Manage the QA medical record review function and insures that staff meet their productivity targets.


Required qualifications for this position include:

  • Previous Supervisory experience.

  • Computer experience: Word processing.

Preferred qualifications for this position include:

  • Health care facility experience.

  • Computer experience: Database.

About the hospital you will serve.

Providence Sacred Heart Medical Center has a commanding presence in Spokane, Washington and is a beacon of hope and healing for patients throughout the region. We have over 600 beds and are chosen by people from across the state for the da Vinci surgical robotic for heart surgery and parents from all over the Inland Northwest who have children with life-threatening conditions know they’ll find the care and comfort they need at Sacred Heart Children’s Hospital.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: Washington-Spokane

Req ID: 302119