Providence Health & Services Patient Care Coordinator - Urgent Care South Division in Spokane, Washington
Providence is calling a Patient Care Coordinator (Urgent Care South Divison Clinic, Day Shift, 0.0 FTE, supplemental hours) to Physician Management Group in Spokane, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.
Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.
In this position you will:
Customer Service: Maintains and promotes positive, open and honest interpersonal relationships with customers (physicians, employees, visitors, patients, and other PSHMC publics). Provides high quality service to all customers; focuses on understanding customers’ needs and follows through. Demonstrates respect for the capabilities, different cultures and or personalities of co-workers and Medical Center publics within the mission/values of PSHMC
Communication: Promotes and demonstrates effective, open and honest written and verbal communication skills
Self Management: Demonstrates self-management behaviors, which reflect a positive image of PSHMC, following established policies and procedures and promote an efficient, cost effective work environment
Ownership /Stewardship and Accountability: Demonstrates good stewardship of resources by treating property of customers, Providence Sacred Heart Medical Center and co-workers with care and respect
Teamwork: Works cooperatively and collaboratively with all levels of staff and other disciplines for problem solving without blaming
Flexibility: Demonstrates flexibility by readily adapting to different situations to complete work
Attends meetings such as staff meetings as required
Plans and organizes work to accomplish tasks
Applies knowledge of NWHLSA policies and procedures related to scheduling and front desk functions
Trains new and existing office staff as needed
Opens front desk daily (check voice mail for physician messages/instructions, PA & PT locate) call hospitals to confirm OR schedules, confirm PA & PT availability for cases, schedule staff lunch times, copy and distribute schedules, help OR staff troubleshoot problems with digital images as necessary
PA & Perfusion coordination of daily schedules, questions and or conflicts
Coordinate and/or cover other PC’s for sick, vacation, lunch or break as necessary
Ensures all aspects of patient privacy and confidentiality
Demonstrates understanding of patient registration and scheduling systems
Schedule new patient consults, surgical procedures (PSHMC, DMC, KMC, CWH), postoperative clinic visits, coordinate office visits with other providers, schedule and coordinate multiple visits with multiple providers for testing, office visits, etc.
Required qualifications for this position include:
- Acceptable references from former employer(s).
Preferred qualifications for this position includes:
Medical secretarial course
Meditech and MS office products experience
Basic knowledge of general office equipment to include but not limited to copy machine, personal computer, and fax machine & scanner
About the clinic you will serve.
Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve eastern Washington in clinic locations. Our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: On Call
Job Category: Administrative (Clinical)
Req ID: 314601