Job Information

Providence Patient Registrar - SHMC *On Call* in Spokane, Washington

Description:

Providence is calling a Patient Registrar (Patient Registration/Admitting, Variable Shift, 0.0 FTE) to Providence Sacred Heart Medical Center & Children's Hospital in Spokane, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

Apply Today! Applicants who meet qualifications will receive an email and text with some additional questions from our Modern Hire system.

In this position you will have the following responsibilities:

  • Creating a consistent and exceptional patient experience throughout the patient interview process.

  • Assess patient ability to complete the admission process prior to receiving services or going to their hospital rooms; in some instances, may require bedside registration.

  • Alert clinical staff if patients need immediate attention.

  • Ensure patients are registered in a timely manner, ensuring accounts are complete, compliant, and billable and do not require rework or intervention.

  • Provide armbands in a timely manner and verifies all information on the armband with patient to ensure accuracy.

  • Request, collect and document co-pays from patients effectively and efficiently within EMTALA guidelines where applies.

  • Escort and/or direct patient appropriately once registration completed.

  • Secure patient's valuables in accordance with PH&S procedures, providing appropriate validation documentation and storing valuables in safe as needed.

  • Return valuables to patients at discharge and complete valuables log.

  • Ensure order entry tasks are completed timely and accurately.

  • Process in-house patient work queues timely and accurately.

  • Ensure all relevant documentation is scanned timely and accurately.

  • For worker comp/labor and industries patients, ensure forms are filled in promptly and accurately and follow through with patients for signature and completion.

  • Present ABN’s and ensure signatures are obtained.

  • Ensure all computer system entries are completed accurately and timely.

  • Maintain accurate, clear, concise, and complete account notes and other relevant information.

  • Closely adhere to set schedules and handle time standards.

  • Promote PH&S as a premier service organization by treating customers with compassion and respect.

  • Identify, resolve and escalate major issues and service failures that impede success.

  • Maintain confidentiality of all patient demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adherence to HIPAA.

  • Comply with all applicable Federal, State, and local laws, regulations, and requirements as well as PH&S policies and procedures in all aspects of job performance.

Qualifications:

Required qualifications for this position include:

  • High School Diploma or GED

  • One (1) year of experience in customer service or healthcare registration

Preferred qualifications for this position include:

  • Some college level coursework particularly in Medical Terminology or Medical Assistant coursework

  • Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Specialist (CRCS)

  • Registrar or third party payor experience

About the hospital you will serve.

Providence Sacred Heart Medical Center has a commanding presence in Spokane, Washington and is a beacon of hope and healing for patients throughout the region. We have over 600 beds and are chosen by people from across the state for the da Vinci surgical robotic for heart surgery and parents from all over the Inland Northwest who have children with life-threatening conditions know they’ll find the care and comfort they need at Sacred Heart Children’s Hospital.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

https://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Patient Services

Location: Washington-Spokane

Req ID: 345764