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Providence Patient Services Representative in Spokane, Washington


Providence is calling a Patient Services Representative (Northwest Heart and Lung Surgical Associates, Days, 1.0 FTE, 40 hours per week) to Providence Sacred Heart Medical Center in Spokane, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern system.

In this position you will:

  • Greet patients when they enter the clinic.

  • Accurately register patients for appointments, obtaining required documentation. Ensure current HIPAA acknowledgment and Consent to Treat have been obtained and scanned. Verify insurance eligibility.

  • Collect payments on accounts and co-pays, documenting payments in the Epic system. Responsible for daily reconciliation of cash box and deposits.

  • Maintain the cleanliness of the waiting room.

  • Update patients on any delays.

  • Arrange for transportation as needed for patients.

  • Receive, sort, and distribute mail. Manage outgoing mail.

  • Scanning and indexing of patient information into EMR.

  • Always use AIDET Protocol when dealing with patients and the family and friends of patients.

  • Answer multi-line phone system as per clinic standards. Document in Epic as per clinic expectations. Ensure follow up as appropriate.


Required qualifications for this position include:

  • H.S. Diploma or GED in General.

  • Customer service experience.

Preferred qualifications for this position include:

  • Medical Office experience.

  • EMR experience.

About the hospital you will serve.

Providence Sacred Heart Medical Center has a commanding presence in Spokane, Washington and is a beacon of hope and healing for patients throughout the region. We have over 600 beds and are chosen by people from across the state for the da Vinci surgical robotic for heart surgery and parents from all over the Inland Northwest who have children with life-threatening conditions know they’ll find the care and comfort they need at Sacred Heart Children’s Hospital.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Spokane

Req ID: 291546