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Providence Health & Services Practice Manager II - General Pediatrics in Spokane, Washington


Providence is calling a Physician Practice Manager II (General Pediatrics, Days, Full Time) to Providence Medical Group in Spokane, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • Manage day to day clinic/department operations to insure smooth operations, quickly resolves operational issues/problems as they are identified.

  • Ensure effective patient care management that promotes high patient satisfaction. Provides input into the development and implementation of new clinic programs to increase and maintain patient volume and satisfaction.

  • Make regular staff rounds using the Studer model.

  • Handle daily staffing needs of assigned clinics.

  • Responsible for staff recruitment working in collaboration with Talent Acquisition and Human Resources.

  • Coordinate the training and orientation of new provider and staff members; assesses new staff members strengths and growth opportunities.

  • Provide timely employee evaluations; also provides timely employee coaching, mentoring and disciplinary action as necessary. All disciplinary action will be performed per PMG’s disciplinary process and policies.

  • Ensure approval of employee time cards via Kronos.

  • Listen to and resolves patient complaints.

  • Attend and participates at PMG Management meetings or other meetings as requested.

  • Lead at least monthly staff meetings and ensures distribution of follow-up meeting minutes of the discussion.


Required qualifications for this position include:

  • Bachelor's degree in Business Administration or equivalent experience

  • Bachelor's degree with 2 years of experience

  • 6 years of management experience without degree

Preferred qualification for this position include:

  • EMR experience

About the clinic you will serve.

Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve Eastern Washington in clinic locations. Our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Clinical Lead Supervisor/Manager

Location: Washington-Spokane

Req ID: 286699