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Providence Health & Services Scheduler Dispatcher in Spokane, Washington


Providence is calling a Scheduler Dispatcher (Spokane Adult Day Health, Day Shift, 1.0 FTE) to Providence ElderPlace in Seattle, Washington. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all – especially those who are poor and vulnerable.

In this position you will:

  • Create and maintains Clinic schedule for the PCP, RN, LPNs including booking exam rooms and nursing care areas.

  • Maintain Clinic calendar.

  • Input return visit requests and semi-annual assessments into schedule.

  • Create and maintain schedule for the internal specialists including dentist, hygienist, optometrist, Ortho shoes and Psychiatrist.

  • Schedule appointments for participants to see contracted medical specialists based on referrals made by Primary Care Providers.

  • Coordinate participants medical appointment schedules with ADH and other disciplines.

  • Maintain contact with specialist providers re schedule.

  • Responsible for dispatching drivers to transport participants to and from all medical appointments and adult day health visits.

  • Manage all transportation requests and coordinates efficient routing to maximize transportation resources.

  • Create scheduled routes for transportation and makes adjustments to meet unanticipated changes.

  • Work with the Transportation manager and drivers to determine safest route.

  • Utilize transportation software and medical records software to track and schedule medical appointments for participants.

  • Obtain outside lab work, medical imaging and external vendors as needed.

  • Make sure necessary paperwork is filled out.

  • Submit transportation requests in Easy Rides for all appointments.


Required qualifications for this position include:

  • Computer experience with Microsoft Word and Excel

Preferred qualifications for this position include:

  • Equivalent of an Associate's Degree in English, communications, business, or related subject

  • Valid Washington State driver license and access to an insured, reliable vehicle

  • Proficiency in Microsoft Office products

  • 2 years of experience in dispatching transportation and/or scheduling medical appointments

About the ministry you will serve.

Providence ElderPlace is located in Seattle, WA. The PACE (Program for All-Inclusive Care for the Elderly) keeps older adults as healthy as possible in the community by providing comprehensive health care and social services including: primary and specialty medical care, a day health program, social work services, rehabilitation, housing (if necessary) and much more. The Providence ElderPlace team of health care and social service professionals and our affiliates provide comprehensive integrated care to our participants.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Clinical)

Location: Washington-Spokane

Req ID: 255390