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Providence Health & Services Senior Consultant HR Digital Content PSJH in Spokane, Washington


Providence St. Joseph Health is calling a Senior Consultant HR Digital Content PSJH which can be located in Renton or Spokane.

We are seeking a Senior Consultant HR Digital Content PSJH to provide the 'voice' of the virtual customer interaction with our HR Service Portal. This role plays an important part in developing a comprehensive understanding of the HR service delivery model, and how digital and analog solutions work together to enhance the experience of our customers: caregivers and core leaders. They bring the brand to life in crafting interactions for caregivers that are compelling, correct and friendly. Using analytics, the caregiver in this role will identify opportunities for enhanced digital interactions, and will work with the outsourced provider to implement improvements in the caregiver and core leader experience with HR. Excellent writing skills, experience using words to tell stories and solve problems, knowledge of design thinking and customer engagement, and strong partnership and connection abilities will be key to success in this role.

This is a fast-paced, high-tech environment that requires independent self-direction as well as collaboration and open communication.

In this position you will have the following responsibilities:

  • Provide strategic direction to create compelling content in the HR Service Portal that will enhance the experience caregivers have with HR and deepen relationships.

  • Support business partners to review and manage content in the HR Service Portal.

  • Responsible for vendor communication and feedback ensuring continued improvement.

  • Continually optimize the portal content to provide the best experience for caregivers.

  • Plan and write content for web and mobile experiences (across all touch points including navigation and user interface copy, emails, in-app notifications, and help).

  • Coordinate content with Brand, Marketing and Operations teams to ensure we create a consistent end-to-end experience.


Required qualifications for this position include:

  • Bachelor’s Degree in English, Journalism, Communications, Marketing, Design, Human Resources, Information Science or related field OR equivalent education/experience.

  • Proven track record of creating compelling content in multiple media: web, print, video, mobile.

  • Strong understanding of marketing principles and digital marketing best practices.

  • Strong analytical, reasoning, and problem-solving skills.

  • Ability to analyze and drive metric improvements within digital environment.

  • Strong organizational, time, and project management skills.

  • Excellent verbal and written communication skills.

  • Design skills including creation of process flow’s that will help through flow requirements and design.

  • Broad knowledge of Human Resources across the employment life-cycle (recruiting thru retirement).

  • Sound editorial judgment.

  • Ability to synthesize complex processes into simple and engaging language.

Preferred qualifications for this position include:

  • 2 years demonstrated experience with professional writing for web or mobile content.

  • Experience working with content standards, such as style and voice and tone guidelines.

  • Experience applying Design Thinking or Human Centered Design principles.

  • Experience with html and/or content management software.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence St. Joseph health from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Human Resources

Location: Washington-Renton

Other Location(s): Washington-Spokane

Req ID: 242963