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Providence Health & Services Service Engineer 2 in Spokane, Washington


Providence St. Joseph Health is calling a Service Engineer 2 to our location in Redmond, WA; Portland, OR; Beaverton, OR; Spokane, WA; Irvine, CA or Anchorage, AK. *other Providence locations considered

The Telecom Engineering team is seeking a Service Engineer 2 who will work in partnership with vendors, testers, and program managers, to design, implement, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers. Their technical skills are on par with their Development, Test, and Program Management counterparts.

In this position you will have the following responsibilities:

  • Understands the caregiver, business, and technical requirements. Uses expertise to contribute to components of a service architecture, and operability and caregiver scenarios that meet compliance standards and KPIs, such as quality, cost, and caregiver expectation.

  • Applies the team’s standards and best practices to his or her own work to design high-performance, manageable services.

  • Analyzes the current service delivery system and uses his or her judgment to identify improvements that enable the team to create a system that supports service delivery and meets KPIs.

  • Performs troubleshooting and engineers solutions for service issues to restore service with minimal disruption to the caregiver and business.

  • Owns the problem, solving it once and for all. Extrapolates from past experiences and delivers innovations.

  • Actively takes part in disaster recovery drills. Participates as needed in incident response management during non-working hours.

  • Uses expertise to identify relevant data, and provides analysis on actual versus projected capacity requirements, based on service KPIs, evolving caregiver usage scenarios, and new feature releases to enable the team to create a viable cost model. Maximizes the effectiveness of financial resources.

  • Uses expertise to identify process or technology solutions that identify and resolve platform, system, deployment and environmental issues prior to solution release, and that ensure an on-time release with predictable high quality.

  • Participates in triaging and uses problem management tools (such as root cause analysis, trend analysis, and postmortems). Contributes to and implements a solution.

  • Ensures that production solutions are reliable, resilient, secure and effective and continuously monitored.

  • Collects metrics (such as service availability data, performance measures, system health, and long-term trends) to support service intelligence analysis.

  • Adheres to budget requirements and tracks and reports operational cost data to the business.


Required qualifications for this position include:

  • Bachelor's Degree in any of the following disciplines: Computer Engineering, Computer Science, Mathematics or Engineering or equivalent education/experience.

  • 3 years Related experience; more preferred.

  • Experience in automation, specifically related to deployment, recovery, or other manual processes.

  • Experience with n-tier solutions.

  • Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).

Preferred qualifications for this position include:

  • 3 years Related experience

  • Experience in a Healthcare environment

  • Azure experience is a plus

About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Infrastructure

Location: California-Irvine

Other Location(s): Oregon-Portland, Oregon-Beaverton, Alaska-Anchorage, Washington-Spokane, Washington-Redmond

Req ID: 321037